Policies & Delivery Info

Important information about our services

Terms of Service

Please read these terms carefully before placing your order.

All sales are final.
We do not provide refunds under any circumstances, including failed deliveries due to incorrect information or lack of response to courier communication.
It is the customer's responsibility to ensure that all delivery information provided (name, address, and contact number) is complete and accurate.
If a package is undeliverable due to incorrect contact details or failure to answer courier calls, we will not be held responsible and no refund will be issued.
If you receive an incorrect or damaged item, please contact us within 48 hours of receiving your order.
We will assess the situation and do our best to resolve the issue fairly and promptly.

Our goal is to provide you with the best possible experience and service. If you have questions before ordering, feel free to reach out via our Contact page.

Privacy Policy

We value your privacy and are committed to protecting your personal information.

We only collect the information needed to process your orders and communicate with you effectively. This includes your name, delivery address, email address, and contact number.
Your information is never sold or shared with third-party marketers.
Data may be shared only with trusted partners such as courier services, and only for the purpose of fulfilling your delivery.
If you choose to subscribe to our newsletter or promotional messages, you can unsubscribe at any time using the link provided in the email.
All transactions and customer data are handled securely.

By using our website and placing an order, you agree to this privacy policy.

Delivery Information

We provide reliable and efficient delivery both locally and internationally.

Island-wide Delivery (Sri Lanka)

Orders are delivered within 2 to 4 working days
We use Domex for all local deliveries
Products are freshly prepared and securely vacuum-packed before dispatch
Deliveries are handled by trusted couriers to ensure safe and timely arrival
We deliver to homes, offices, and gift recipients across Sri Lanka

International Shipping

We ship worldwide using DHL, covering countries including:

AustraliaUnited KingdomGermanyCanadaAnd many more

All products are vacuum-sealed to maintain freshness and shelf life during transit
Typical delivery time ranges from 5 to 15 working days, depending on your location
DHL offers reliable international tracking and secure handling

Important Notes

Please ensure that food items are allowed into your country before placing an order
We are not responsible for customs-related delays or rejections
It is your responsibility to provide accurate and complete delivery information, including name, address, and contact number
If the provided details are incorrect or incomplete, and the delivery fails as a result, we are not responsible
The courier service may attempt to contact you. If you miss their calls or fail to respond, and the package cannot be delivered because of this, we will not be held responsible
We do not offer refunds under any of these circumstances

If you have any questions before placing your order or require special handling, feel free to reach out to us via the contact page.